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PC
Support Specialist Job Summary: Provide customer-oriented, professional service in supporting computer / network use, managing computer accounts, disseminating documentation and software. Performs hardware and software trouble shooting and problem solving for computer users. Responsibilities: Perform duties with limited supervision Providing support to end-users. Troubleshooting complex problems related to hardware, operating system, software, and network setup, and configuration. Maintaining implementation and testing of hardware and software. Participating in the documentation process which involves writing and reviewing procedures. Involves travel to multiple offices. Education and Experience requirements: Minimum of one year of help desk experience or the equivalent combination of education and experience is required. Experience with Windows NT/2000/XP and Windows 95/98 configuration, deployment, and support. Router / firewall experience helpful Physical Requirements: Strong customer service and problem resolution skills necessary Self motivated and able to work with limited supervision Excellent verbal, interpersonal and written communication skills Excellent organizational abilities |
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